09 MANAGE INFORMATION INTELLIGENTLY
Next Step: From Information Management to Intelligent Information Management
Information management has experienced signiﬁcant advancements over the past decade, but organizations are still having problems keeping up with growing volumes of content. The number of ECM deployments in organizations continues to skyrocket. In the last ﬁve years, they have increased by 30%. At the same time, a disconnect exists. The majority (54%) of business-critical information is still located outside of ECM systems.11
The good news is that the ECM market oﬀers sophisticated intelligent information management approaches that are repository-neutral: where information is stored will not matter. And although it may reside across multiple systems, it will be accessible via a single user interface. As such, information no longer needs to be migrated from one system to another. This will save businesses signiﬁcant time and money and eliminate the need to disturb existing IT infrastructure.
Lastly, using artiﬁcial intelligence, ECM systems will be able to oﬀer automated metadata suggestions that streamline workﬂows, including the capability to interpret unstructured data through natural language processing and understanding as well as machine learning.
These kinds of powerful features will also pave the way to a future in which information management will no longer be labeled as ”just another system,” according to AIIM. Instead, ECM providers will be increasingly focused on outcomes. We are moving to an era in which the number one goal of ECM is to deliver intelligent solutions and strategies that help end user organizations manage the complex interaction between people, processes and technology.12